Frequently Asked Questions
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1. What kinds of sweets do you offer?
We offer a wide variety of pick & mix and retro sweets, perfect for all ages and every sweet tooth!
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2. Can I place a custom or bulk order?
Yes! We love creating custom packs for birthdays, parties, weddings, or corporate gifts. Contact us to discuss your requirements.
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3. How can I place an order?
Orders can be placed directly on our website. Simply select your products, add them to your cart, and checkout using our secure payment system.
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4. What payment methods do you accept?
We accept payments via SumUp, which includes Visa, MasterCard, American Express, Apple Pay, and Google Pay.
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5. Are your products safe and hygienic?
Yes! All our sweets are prepared in a food safe environment. We hold a valid Food Hygiene Certificate and follow strict standards of cleanliness and safety.
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6. What if I have allergies?
Some of our sweets may contain nuts, gluten, dairy, or other allergens. Each product listing clearly states allergy information. Contact our support team for guidance if you have specific allergies.
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7. How should I store Kickin’ Confectionery sweets?
To keep your Kickin’ Confectionery treats fresh and tasty, store them in a cool, dry place away from direct sunlight and heat. To maintain their texture and flavour. Avoid humid areas, as moisture can make sweets sticky or affect their quality. If possible, keep sweets in airtight containers to preserve freshness longer.
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8. How long will it take for my order to arrive?
Standard delivery is typically 2-3 business days. Custom or bulk orders may take longer. You’ll receive tracking information once your order has been dispatched.
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9. Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours of placement. After that, production may already be underway, but contact us as soon as possible for assistance.
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10. What should I do if my order is damaged or incorrect?
If your order arrives damaged or with missing items, contact our support team within 48 hours, and we’ll resolve it promptly.
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11. Are your sweets suitable for children?
Yes! Most of our treats are kid friendly. However, some products may contain nuts or other allergens, so always check the product details if you’re buying for children with dietary restrictions.
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12. Are your products natural or free from artificial additives?
We prioritise high quality ingredients and aim to avoid artificial preservatives or colours whenever possible, giving you sweets that taste as good as they look!
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13. How can I contact customer support?
You can reach our friendly support team via email, phone, or contact form on our website. We’re happy to answer questions about orders, allergies, custom requests, or anything else.